SHIPPING POLICY

All items are processed and dispatched within 1-2 business days after receipt of order.

Free UK shipping on all orders over £50

Standard UK postage - £3.50 

Standard European postage (tracked) - £10.95 (upto £100) - £13.50 (£100 +)

Worldwide postage (tracked) - £13.50

All items are sent via Royal Mail 

UK postage - please allow 3-5 working days for delivery

International postage - please allow 5-7 working days for European delivery and 10-12 working days for worldwide delivery

If you have not received your item within 20 working days of dispatch, then please contact us. Within shipping guidelines we cannot claim for a lost package within this time frame. Please note we are not responsible for any deliveries that may be affected by customs

RETURN POLICY

As each piece is made to order unfortunately we do not offer a return service, unless the item is faulty.

We do however offer an exchange service within 14 days of purchase. The item must be returned unworn and with it's original packaging. For hygiene reasons we are unable to accept exchanges on earrings. Please complete and enclose our exchange form available here with your item.

 

Yemaya collections reserves the right to refuse returns in the event that they do not meet the above criteria.

If the item is faulty, please download our returns form here, and enclose it with your item to be returned, and we will refund you within 14 days of receipt of item.

Please note that you are responsible for the return item postage.

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